Terms of service

 

Last updated: October 9, 2026

OVERVIEW

Welcome to Elori Lane.

The terms “we,” “us,” and “our” refer to Elori Lane.

Elori Lane operates this store and website, including all related information, content, features, tools, products and services offered through the website (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services or purchase products from us.

These Terms apply to customers purchasing from our store, including customers in the United Kingdom and the United States.

Please read these Terms carefully.

By visiting, interacting with, or using the Services, you agree to these Terms of Service and acknowledge our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable store policies.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your jurisdiction or that you otherwise have the legal capacity required to enter into a contract.

When using the Services, you may be asked to provide information including your:

  • Name
  • Email address
  • Billing information
  • Payment information
  • Shipping address
  • Phone number

You agree that information you provide to us will be accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You must not use the Services for unlawful, fraudulent, or unauthorised purposes.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately.

However, product colours and appearance may vary slightly depending on:

  • Your screen or device
  • Display settings
  • Lighting
  • Natural variations in materials or manufacturing

Product measurements may also be subject to reasonable manufacturing tolerances where applicable.

Product descriptions, availability, and specifications may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights regarding products that are faulty, not as described, of unsatisfactory quality, or otherwise fail to meet applicable consumer-law requirements.

SECTION 3 – ORDERS

When you submit an order, you are making an offer to purchase the products in your cart.

We may accept or decline an order where reasonably necessary, including in circumstances such as:

  • A product becoming unavailable
  • An obvious pricing or listing error
  • Payment authorisation failure
  • Suspected fraud
  • Shipping restrictions
  • Incorrect customer information

Payment must be successfully authorised before an order can be processed.

If we cannot accept your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Please review your order carefully before submitting it.

If you need to cancel or change an order, please contact us as soon as possible.

If the order has already been processed or dispatched, we may be unable to stop the shipment. However, this does not affect any cancellation, return, refund, or other statutory rights you may have under applicable consumer law.

Returns and refunds are handled in accordance with our Return and Refund Policy.

SECTION 4 – PRICES, PAYMENTS AND BILLING

Prices displayed on our store are shown in the currency selected or displayed for the relevant market.

Prices, discounts, and promotions may change from time to time.

The price applicable to your purchase will be the price displayed and agreed at checkout when your order is placed.

Applicable taxes and mandatory charges will be included or disclosed as required by applicable law.

Any shipping charges, customs duties, import taxes, or other charges for which you may be responsible will be disclosed where reasonably possible and where required by law.

We currently offer Free Standard Tracked Shipping to the United Kingdom and the United States, subject to our Shipping Policy.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by Shopify and/or third-party payment providers.

SECTION 5 – SHIPPING AND DELIVERY

Shipping information, including estimated delivery timeframes, is available in our Shipping Policy and, where applicable, during checkout.

Delivery timeframes are estimates unless we expressly state otherwise.

Occasional delays may occur because of circumstances such as:

  • Carrier delays
  • Customs processing
  • Incorrect or incomplete delivery information
  • Weather or transport disruption
  • Events outside our reasonable control

We will make reasonable efforts to arrange delivery within the estimated timeframe provided to you.

If we become aware of a material delay affecting your order, we will make reasonable efforts to notify you using the contact information provided during checkout, where required by applicable law.

Shipping Information Provided by the Customer

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the shipping information if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, we may be unable to change the delivery address.

To the extent permitted by applicable law, we are not responsible for delays, failed deliveries, or additional shipping costs resulting directly from incorrect or incomplete shipping information provided by the customer.

Nothing in this section limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.

If your order is delayed, lost, damaged, or otherwise affected during delivery, please contact us so we can investigate and provide an appropriate solution where required.

Nothing in this section limits your statutory consumer rights regarding delivery.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, content made available through the Services, including:

  • Branding
  • Logos
  • Text
  • Graphics
  • Product photography
  • Images
  • Videos
  • Website design
  • Written content
  • Product descriptions

is owned by or licensed to Elori Lane and is protected by applicable intellectual property laws.

You may access and use the Services for lawful personal and non-commercial purposes.

You must not reproduce, distribute, copy, republish, modify, sell, commercially exploit, or otherwise use protected content without permission, except where permitted by law.

The Elori Lane name, logo, and associated branding may not be used in a way that falsely suggests affiliation, endorsement, or authorisation.

Shopify and other third-party trademarks remain the property of their respective owners.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

Certain parts of the Services may rely on tools or services provided by third parties.

These may include:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Analytics providers
  • Marketing services
  • Customer-service technologies

Your use of certain third-party services may also be subject to those providers’ own terms and privacy policies.

We are not responsible for third-party services to the extent that responsibility lawfully belongs to those independent providers.

Nothing in this section excludes any responsibility that cannot legally be excluded.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties.

These websites are not necessarily controlled by Elori Lane.

If you choose to visit a third-party website, we recommend reviewing its own:

  • Terms
  • Privacy policy
  • Security practices
  • Returns or purchasing policies

We are not responsible for the content, availability, or practices of independent third-party websites, except where applicable law provides otherwise.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate the store, but products sold through Elori Lane are sold by Elori Lane, not by Shopify.

Shopify may separately process certain personal information in connection with its services.

For further information, please review our Privacy Policy and Shopify’s applicable privacy documentation.

Nothing in this section limits any rights you may have against Elori Lane under applicable consumer law.

SECTION 10 – PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Our Privacy Policy explains matters including:

  • What personal information we collect
  • Why we collect it
  • How we use it
  • Who we may share it with
  • Cookies and similar technologies
  • Data retention
  • Your privacy rights
  • International data transfers
  • How to contact us

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in accordance with its own privacy practices.

SECTION 11 – REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a:

  • Product review
  • Comment
  • Photo
  • Video
  • Suggestion
  • Testimonial
  • Other content or feedback

you confirm that you have the right to submit that material.

You must not submit content that:

  • Infringes another person’s intellectual property rights
  • Violates privacy rights
  • Is knowingly false or misleading
  • Contains malicious software
  • Is unlawful, abusive, threatening, or defamatory

Where you submit content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce and display that content for purposes related to operating, improving, and promoting the Services, subject to applicable law.

We may remove content where reasonably necessary, including content that violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information displayed through the Services may contain errors or omissions relating to matters such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping information
  • Delivery estimates

We may correct genuine errors and update inaccurate information.

If an error materially affects an order you have already placed, we will handle the matter fairly and in accordance with applicable consumer law.

Nothing in this section allows us to remove or restrict statutory consumer rights.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Violate applicable laws or regulations
  • Commit fraud
  • Infringe intellectual property rights
  • Harass, threaten, or harm another person
  • Transmit malware, viruses, or malicious code
  • Attempt to gain unauthorised access to systems or accounts
  • Interfere with website security or functionality
  • Collect personal information unlawfully
  • Send spam or fraudulent communications
  • Misrepresent your identity
  • Misuse or commercially exploit the Services without permission

We may restrict or suspend access to the Services where reasonably necessary to protect our customers, business, systems, or legal rights.

SECTION 14 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to the Services where reasonably necessary, including where a user:

  • Seriously breaches these Terms
  • Uses the Services unlawfully
  • Attempts fraud
  • Threatens the security or operation of the Services

Termination does not affect rights or obligations that arose before termination.

Provisions which by their nature are intended to continue after termination will remain effective where applicable.

SECTION 15 – WARRANTIES AND STATUTORY RIGHTS

We aim to provide accurate information and operate the Services with reasonable care.

However, website availability may occasionally be interrupted for maintenance, technical problems, updates, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded.

In particular, where applicable consumer law applies, products must meet the standards required by that law.

For UK consumers, statutory rights may include requirements that goods are:

  • As described
  • Of satisfactory quality
  • Fit for purpose

For United States consumers, warranty rights and consumer protections may vary depending on applicable federal and state law.

These Terms do not replace or reduce those rights.

Except where required by applicable law, we do not provide additional warranties beyond those expressly stated on our website or in these Terms.

SECTION 16 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for:

  • Fraud or fraudulent misrepresentation
  • Death or personal injury caused by negligence where liability cannot legally be excluded
  • Statutory consumer rights
  • Faulty or misdescribed goods where responsibility cannot legally be excluded
  • Any other liability that cannot legally be restricted

To the extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.

If you are purchasing as a consumer, nothing in these Terms limits the legal protections available to you.

SECTION 17 – YOUR RESPONSIBILITIES

You are responsible for using the Services lawfully and in accordance with these Terms.

You may be responsible for losses caused by your unlawful misuse of the Services where permitted by applicable law.

Nothing in this section requires a consumer to compensate us for losses that the consumer could not reasonably have caused or that applicable law does not permit us to recover.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 19 – WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it.

Any waiver applies only to the specific circumstances in which it is given.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, form the agreement governing your use of the Services and purchases from us, subject always to applicable law.

These policies may include our:

  • Privacy Policy
  • Return and Refund Policy
  • Shipping Policy
  • Contact Information

Nothing in these Terms excludes rights or obligations imposed by applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so would materially affect our rights or obligations without our consent.

We may transfer our rights or obligations in connection with a legitimate transfer or restructuring of our business, provided doing so does not reduce your statutory rights.

SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms and our relationship with you are subject to applicable law.

If you are a consumer living in the United Kingdom, the United States, or another jurisdiction with mandatory consumer protections, nothing in these Terms deprives you of any rights or protections that apply to you under the mandatory laws of your country, state, or place of residence.

Nothing in these Terms is intended to prevent a consumer from bringing proceedings in a court or jurisdiction where the consumer is legally entitled to do so.

SECTION 23 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our Services
  • Our business practices
  • Applicable laws
  • Technology
  • Operational requirements

The most current version will be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retrospectively remove rights that already arose under an existing order or applicable law.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Trading name: Elori Lane

Email: elorilane1@gmail.com

Business Address:

Elori Lane
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

This address is for business correspondence and legal communications only. It is not a returns address.

For returns, please contact us through our Contact Us page for the correct return instructions and return address before sending any products back.